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QEHS Tickets

QEHS Tickets Module

The QEHS Tickets Module serves as a centralized system for employees to report safety, environmental, quality, or health concerns, and for QEHS professionals to manage resolution, document actions, and track time spent addressing these issues.

🎯 Objective

  • Empower all employees to easily report Quality, Environmental, Health, and Safety (QEHS) concerns
  • Ensure structured follow-up, transparency, and accountability by QEHS team
  • Enable time tracking of all action items handled by QEHS personnel—whether part of a ticket or arising from other safety activities

📝 Ticketing Registration

👤 Open Access Reporting

  • Any employee can register a QEHS ticket
  • User-friendly form to report concerns with:
    • Ticket Type (predefined categories)
    • Ticket Description
    • Optional attachments (e.g., photos, documents)
    • Auto-assigned ticket number, registration date, and reporter ID

📋 Action Item Generation

  • Based on the selected ticket type, a predefined list of standard Action Items is auto-generated
  • QEHS members can:
    • Add custom Action Items if needed
    • Assign responsibilities and deadlines per item
    • Set priorities (Low, Medium, High, Critical)
    • Track status (Not Started, In Progress, Completed, Closed)

🔄 Ticket Workflow

  • Status codes:
    • New, Under Review, In Progress, Pending Info, Resolved, Closed
  • Tickets are visible in dashboards and can be filtered by:
    • Status, Type, Reporter, Assigned QEHS member, Location, or Date range
  • Optional tagging and internal notes

⏱️ Time Registration

🎯 Objective

QEHS team members to log time against Action Items, whether tied to a ticket or not.

🔧 Key Features

  • QEHS users have exclusive access to time registration on Action Items
  • Each log includes:
    • Date
    • Duration (in hours or minutes)
    • Activity Description
    • Action Item Reference
    • Category (e.g., Ticket, Inspection Round, Incident Analysis, Equipment Commissioning, Safety Walk, PtW Meeting)
  • Supports reporting and auditing of time spent by individual, category, or time period

🔗 Integration with Other Modules

  • Fully integrated with:
    • Incident Management (for investigation tasks)
    • Inspections and Audits (follow-up actions)
    • Permit to Work (pre-work reviews and meetings)
    • Equipment Commissioning (compliance steps)
  • Shared Action Item Management Module ensures consistency and traceability

📊 Reporting & Insights

  • Dashboards for QEHS leaders to track:
    • Number and type of tickets
    • Resolution timelines
    • Open vs. closed tickets
    • Time spent per type or activity
    • QEHS workload and performance metrics
  • Exportable reports for internal and regulatory reviews

⚙️ Administration & Configuration

  • Define ticket types and corresponding default Action Items
  • Assign roles (Reporter, QEHS Member, Admin, Viewer)
  • Configure:
    • Notification rules (e.g., new ticket alerts)
    • SLAs for resolution
    • Visibility rules and edit rights
  • Integration hooks to external issue-tracking or ERP systems (optional)

✅ Benefits

  • Transparent and structured QEHS issue tracking
  • Easy access for all employees to raise safety or quality concerns
  • Time tracking for accurate resource planning and compliance
  • Full visibility and traceability of QEHS efforts and outcomes
  • Enhanced accountability and performance monitoring

Foster a safer, more responsive workplace.
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