Incident Management
Configurable. Actionable. Integrated.
The Incident Management software module empowers your organization to manage safety, compliance, quality, and operational risk with a flexible, end-to-end solution for capturing, analyzing, and resolving incidents and nonconformances of all types.
đź› Fully Configurable Incident & Nonconformance Forms
Our platform adapts to your processes, terminology, and data requirements. All forms and workflows are fully configurable to match your operational goals—collect only the information that matters to your business.
Capture and manage a wide range of case types:
- Medical Incidents – Injuries or illnesses involving employees, contractors, or the public, including potential insurance claims.
- Indemnity/Property Damage Incidents – Events causing damage or loss of property that may involve disciplinary actions, legal liabilities, or regulatory penalties.
- Near-Miss Incidents – Unsafe acts or hazardous conditions that didn’t result in harm but signal underlying risks.
- Quality Nonconformances – Product or process deviations that fail to meet requirements, including supplier issues, production defects, and audit findings.
đź“ť Incident, Nonconformance & Quality Reporting
Log comprehensive details tailored to the type of record:
- Department / Location
- Date & Type
- Description & Review Status
- Injury/Illness Info (if applicable): Person Involved, Type, Cause, Outcome
- For Nonconformances: Defect/Issue Description, Detection Method, Affected Product/Batch, Disposition
Plus:
- Upload attachments (photos, inspection reports, test results, evidence)
- Create linked cases to identify recurring issues or systemic failures
- Secure, role-based access for review and approvals
🔄 Automated Workflows
Define custom workflows for:
- Incident and Nonconformance review & approval
- Action plan execution for containment, correction, and prevention
- Root cause investigation
- Escalation and notification to relevant stakeholders
All workflow steps and permissions are fully configurable to support your internal controls, QMS requirements, and chain of command.
🔍 Advanced Root Cause Analysis (RCA)
Leverage multiple RCA methodologies to identify the true cause of incidents and nonconformances:
- 5 Whys
- ABS
- Tripod Beta
- Fishbone/Ishikawa Diagrams (for quality investigations)
- ...and other client-defined approaches
Easily record findings, assign corrective/preventive actions, and track verification—all from one central location.
âś… Corrective & Preventive Action Plans (CAPA)
Design and track detailed CAPA plans for each case. Fields include:
- Action Description & Priority
- Assigned Responsible Person
- Due Dates & Completion Dates
- Root Cause Reference
- Containment and Corrective Measures
- Preventive Measures for recurrence avoidance
- Verification Notes and Effectiveness Checks
Includes automated reminders, notifications, and a built-in workflow for execution.
đź“Š Configurable Dashboards & Analytics
Visualize trends and performance across all types of incidents and nonconformances.
Create dashboards by:
- Case Type (Injury, Near Miss, Property Damage, Nonconformance, etc.)
- Nature of Issue
- Department / Location
- Root Cause Category
- Product Line or Process
- Closure Status and SLA performance
Export data for audits, QMS reporting, regulatory compliance, or leadership reviews—at the click of a button.
đź”— Integrated with Your QEHS & QMS Ecosystem
Link incidents and nonconformances to other key processes for a unified risk and quality management approach:
- Observations & Audits
- Risk & Hazard Registers
- MOC (Management of Change)
- Document Control
- Compliance Tracking
- Supplier Management
- Projects and Tasks
đź”’ Why Choose Our Incident & Nonconformance Management Module?
- Fully Configurable forms, workflows, and reports
- Robust RCA tools for safety and quality
- Integrated CAPA with notifications and tracking
- Powerful Analytics for all case types
- Scalable & Secure with role-based access control
- Designed for QEHS & Quality Professionals across industries
Ready to unify safety, compliance, and quality into one powerful workflow?
👉 Request a Demo | 📩 Contact Us